Student Technology/Chromebook Self-help Guide

Many questions about Chromebook problems can be solved by some simple trouble shooting. Please try the links for the topics below before putting in a Chromebook Loaner Request / Trouble Report. If you still can't resolve your issue, please fill out this google form:

Chromebook Trouble Reports / Loaner Requests

You must have an East Hampton Public School account to access these links.

Chromebook not turning on: Press REFRESH (Circle Arrow) and POWER Key at the same time. If Chromebook still does not turn on try plugging it in and press REFRESH and POWER Key at the same time.

Clearing Cache and Cookies

Connecting to Frontier Fiber Home Internet

Foreign Language Keyboard - if Chromebook is typing other letters than what you are expecting

Google Account Sign-in Verify

GoogleMeet Troubleshooting

Google Takeout File transfer (Find more resources for file transfer here: https://teachingforward.net/google-takeout-transfer/)

Keyboard & Screen Issues

Microphone and Camera check

On-screen Keyboard

Prompted to enter old Password

Sound & Speaker Check

Updating the OS in your Chromebook

Slow Chromebook performance may be helped by resetting the machine and clearing cookies and cache. Please see your IT support in the LMC for help.

Do you have other issues not listed here but would like covered? Do you have a solution to share with your fellow students?

Email or ParentSquare message Ms. Kuck, Technology Coordinator ikuck@easthamptonct.org

Please remember to report any broken screens, missing keys etc. as soon as possible. Often the sooner the problem is fixed the less damage there will be in the long run.

The computer was born to solve problems that did not exist before.

Bill Gates  

   Read more: https://www.wisesayings.com/computer-quotes/#ixzz6lLYthLjs